Here at Contego, we are committed to providing excellent customer service. That means everything from answering your queries efficiently, assisting you on new designs for bespoke workwear, dispatching orders quickly, and overall, showing you that we are invested in your account.
We have many teams across the business who work hard to deliver this – from Customer Service to Logistics to Purchasing. In this blog, we are going to explore how our Sales team will excel your account and provide benefits above and beyond providing the Personal Protective Equipment (PPE) and workwear products you need to source. Our Sales team doesn’t merely exist to sell to you. They are an extension of your team throughout your contract or relationship with us, enabling you to get the best out of our service.
- Understand your initial requirements
- Work proactively with you to provide quality, compliant products
- Identify cost efficiencies throughout the relationship
- Produce bespoke reports and reviews
- Ensure you are happy with our service
Let’s meet the team!
Our Sales Manager
Nick heads up our Sales and Business Development teams and joined us in mid-2021 with over 9 years of sales experience in winning and retaining large corporate clients. His strategic approach drives the sales team forwards to deliver excellent value for you. He coaches our Relationship Managers and Account Managers to ensure they are confident to look after your needs effectively. He draws on his extensive experience to put effective processes in place and inspires the team to strive for improvement.
“I’m proud to manage a team that is so committed to delivering exceptional customer experiences. In every aspect of their work, they strive to show our clients that they are truly valued and always go the extra mile to serve their needs. I’m excited to keep strengthening and growing the team and our service offering.”
Our Business Development Team
Nathan, Helen, Jamie, and Lauren make up our Business Development Team, and seek opportunities to help you find an effective and reliable solution for your PPE and workwear needs. This involves speaking with you about what your existing solution is and isn’t providing and showing how our service can efficiently fill in those gaps as well as go above and beyond them.
“We’re a close team with the same driving passion: to show potential customers where they could be getting more value for their money and time. Sourcing PPE and workwear is a significant responsibility for buyers, and we understand that our customers need confidence in a new supplier. We don’t do quick sales pitches and then leave them to it. We can be confident our business is set up to provide ongoing value for customers, from our initial contact, to when they make their first order, and continually throughout our relationship.”
Our Account Managers
Stephen, Tom, and Julie are our key Account Managers and are committed to ensuring the day-day running of your account is efficient and accurate. This can involve raising quotes, helping you to find a suitable alternative product, creating mood boards, and assisting with logo design and branding. They have over 40 years’ combined experience in account management, with 23 of those being directly in the PPE and workwear industry.
“We are dedicated to looking after our accounts, and we are in regular contact with their teams. We build really strong relationships which provide a lot of satisfaction in our role. We enjoy resolving any queries and being the catalyst to kickstart any new projects. We’re excited to continue to work with our customers closely and maintain their confidence in our service.”
Our Relationship Managers
Mike and Rob have extensive experience in working closely with their accounts to provide a proactive approach to relationship management. This involves, but is not limited to; regular account reviews, building bespoke reports, and monitoring your account progress. Their industry experience (including a British Safety Industry Federation (BSiF) qualification) and detailed product knowledge makes them the right partner to work with for your PPE and workwear requirements.
“We’re both enthusiastic about delivering excellent value for our customers in every interaction. We aim to make sure they are confident in us to look after whatever they need – whether that’s recommending a new product or building a management report. We thoroughly enjoy visiting our customers in person as this cultivates a strong working relationship – and we look forward to working with new customers across different industries as we grow!”
Is your existing supplier working hard enough for you?
We have a Sales team that won’t leave you behind after you place your first order.
If you are in procurement and are responsible for sourcing your team’s PPE and workwear, get in touch with us and benefit from the service of our experienced and dedicated team.
Have confidence with Contego – Protecting People Everyday
Contego Safety Solutions stocks a wide range of corporate workwear, protective clothing and PPE, including our WEARMASTER® range. We also provide a bespoke uniform design and manufacturing service to ensure that you get precisely what you are looking for in a company uniform.
The friendly and expert team at Contego Safety Solutions is always on hand to give advice and guidance on the right PPE and protective clothing for your needs. Contact us now on 0800 122 3323 or firstname.lastname@example.org to discuss your requirements.