Deborah Southwell
Head of Operations

Deb joined Contego in late 2021 as our Customer Service Manager and worked closely with all other Heads of Departments to streamline and optimise the experience our customers receive.

Deb moved into the role of Head of Operations in January 2023, to increase the efficiency of the department and continue to improve our service. With extensive leadership and management experience across more than 5 sectors, alongside a proven track record of successfully identifying areas for improvement and implementing effective solutions, Deb has already begun to enhance our day-day operations and the energy of the team.

As a passionate and driven professional, Deb is committed to achieving excellence in everything she does, constantly seeking opportunities to learn and grow, while continuing to share her knowledge and expertise with the teams, stakeholders, and clients around her. Her focus on building strong relationships and a collaborative culture has enabled her to foster a productive work environment that has driven exceptional results.

Deb holds many qualifications such as her Six Sigma Black Belt specialism and degree in psychology, which makes her an extremely valued member of the team at Contego. She places importance on connecting with each of her team members and implements inspiring development plans in order to get the best performance out of each person, creating greater job satisfaction, and ultimately improving the business performance.

Deb says ‘The thing I most enjoy about Contego is the sense of being part of a wider team who are all focussed on creating an exceptional customer experience. The culture is inclusive and embraces and celebrates our differences, in experiences, backgrounds and ways of thinking.‘

What Our Clients Say

“Worked with our vision, and went beyond the extra mile finding us safety boot options that met our required standard for impact protection across the bridge of the foot… and within budget."

"Options on how end users could order were fab too, for my company at the time the people that needed the boots did not have access to PCs so forcing online ordering (as some suppliers do) just couldn’t work, like I said – found what worked for us.”

“Contego changed my world… They came in cheaper, better quality, SO MUCH FASTER… Nathan’s team are all about what works for you, took all the pain away.

Anita Cutts, former Purchasing Manager for Bradford Building Supplies."

“I rarely bother recommending people because I worry about consistency, but they were consistently ACE!”

“Very helpful and knowledgeable, the staff at Contego always deliver, even at short notice. Nothing seems too hard for them. Their collaborative, partnering approach to working with us ensures we get the very best products at the best prices.”

“I just wanted to say if I had my own company, Julie Hopkins, our account manager would defo be a part of it…..excellent service & feedback ….a massive asset to Contego!”

Find out more in our new brochure